Return & Refund Policy

At Oxford Bookstore, our goal is to ensure every customer enjoys a seamless and transparent shopping experience. Please read our return and refund policy carefully to understand your rights, responsibilities, and our commitments when it comes to purchases made on www.oxfordbookstore.com.

1. Eligibility for Returns & Refunds

You may be eligible for a return or refund only under the following circumstances:

• The order was rejected at the doorstep or returned to origin (RTO).
• The order was cancelled before dispatch.
• The ordered book was found to be out of stock after confirmation.
• You received a torn, damaged, or defective book.
• The shipment was lost in transit by our delivery partner.

Note: All requests must be submitted within 3 days of delivery. Requests received beyond this period will not be considered.

2. Non-Refundable Scenarios

Refunds and returns will not be processed in these cases:

• Change of mind or post-purchase disinterest.
• Items such as toys, games, electronics, or similar, if non-functional on arrival (approach the product brand for such concerns).
• Oxford Bookstore E-Gift Cards are non-returnable and non-refundable.

3. How to Request a Return or Refund

To raise a return or refund request:

• Email us at oxfordonline@apeejaygroup.com with your Order ID, a brief issue summary, and supporting evidence (such as photos, videos, or a courier slip).
• Requests will be evaluated on a case-by-case basis. Approvals are at our sole discretion.

4. Mandatory Unboxing Video for Claims

To streamline claims concerning damages or shortages:

• Record a continuous, unedited unboxing video from the moment you receive and begin opening the package.
• Clearly show the outer and inner packaging and any damaged or missing items.
• This video is mandatory for validating claims.
• Claims without proper video proof may be declined.

5. Conditions for Returns

Returned products must:

• Be unused and in their original packaging, with all tags intact.
• Be accompanied by the original invoice.
• Not show any signs of use, damage, or tampering.

Returns failing these conditions will be rejected.

6. Process & Timelines

7. Product Defects (Non-Book Items)

For manufacturing defects in toys, games, electronics, or branded merchandise, please contact the respective brand directly. Oxford Bookstore is not responsible for warranty or performance-related issues on such products.

8. Legal Jurisdiction

All disputes related to this policy will be subject to the exclusive jurisdiction of the courts in West Bengal, Kolkata, India.

9. Important Notes

• All return/refund/replacement requests will be verified by our team.
• Oxford Bookstore reserves the right to accept or reject any claim based on the evidence provided.
• Decisions taken by us are final and binding.
• Refunds, if approved, are generally processed within 5–7 working days to your original payment method.

10. Contact Us

For returns, refunds, or support related to this policy:

• Email: support@oxfordbookstore.com
• Phone: +91 93300 20986 (Mon–Sat, 10:00 AM–7:00 PM)
• Address: 15 Park Street, Apeejay House, Block C, 2nd Floor, Kolkata 700016, India

Shop confidently — we're here to deliver a fair, fast, and transparent customer experience.