Privacy Policy

Secure Shopping at Oxford Bookstore

Welcome to Oxford Bookstore’s Secure Shopping page. Your privacy and the protection of your information are our top priorities. This page outlines our privacy, data collection, security measures, and WhatsApp communication policies when you shop with us—both online at www.oxfordbookstore.com and through our retail stores.

Our Commitment to Your Privacy

We respect your privacy and are committed to safeguarding your personal details. By using our Platform, you agree to how your data is collected and utilized as described in this Privacy Policy. If you have questions or concerns, please contact us at:

Information We Collect

Oxford Bookstore collects various types of information to provide a smooth, personalized shopping experience:

  • Personal Information: Name, email, contact number, address, gender, date of birth, demographic details, personal preferences, and feedback.
  • Transaction Details: While making purchases, we require necessary contact information to process your orders (e.g., shipping address).
  • Automated Data: IP address, browser type, device identification, usage patterns, pages accessed, links clicked, and cookies.
  • Cookies: Both session and persistent cookies are used to store preferences, facilitate smooth navigation, recognize returning users, and enhance security. You may adjust your browser to decline cookies. However, some website features may be limited as a result.

How and When We Collect Information

We collect information when you:

  • Register or update your profile on our website.
  • Make a purchase (as a registered user or guest).
  • Participate in promotions, surveys, or contests.
  • Navigate our website or interact with our services.
  • Communicate with customer support (including via WhatsApp).
  • Give feedback.

Use of Your Information

Your information enables us to:

  • Process and deliver your orders efficiently.
  • Send registration confirmations, order updates, password reminders, and promotional offers (including via WhatsApp, if you opt in).
  • Improve website features and personalize your shopping experience.
  • Fulfil legal requirements and safeguard company rights.
  • Contact you regarding your account, transactions, or inquiries.

Note: You may receive certain service communications deemed essential to your Oxford Bookstore account, even if you opt out of marketing communications.

Information Sharing Policy

We do not sell or rent your personal data to third parties. Information may be shared only with:

  • Trusted agents and partners (e.g., shipping companies, payment processors) to deliver services requested by you. These entities do not retain or use your data for any other purpose.
  • Alliance partners providing content or services on behalf of Oxford Bookstore.
  • Law enforcement or regulatory authorities when required by law or in good faith belief that action is necessary to comply with legal proceedings or protect rights/safety.
  • WhatsApp Business Platform solely for the purpose of sending service notifications, order updates, and marketing offers (only if you have opted in).

Advertisers only receive aggregated, non-personally identifiable information for analytics and advertising.

Account Termination & Data Retention

You may close your account at any time by writing to support@oxfordbookstore.com from your registered email. Your access will be disabled within 2–4 business days. Some information may remain archived to comply with legal obligations or resolve disputes.

Your Choices and Rights

  • You can update or correct your information anytime by logging into your account or contacting us.
  • Opt-in or opt-out of promotional communications (including WhatsApp notifications) through your account settings or by contacting customer service.
  • Cookies can be accepted or declined via browser settings, but declining cookies may impact website features.
  • Withdraw consent or request deletion of your data by contacting us.

Security of Your Information

We take security seriously and use industry-standard safeguards:

  • All sensitive payment information is encrypted with Secure Socket Layer (SSL) technology and transmitted directly to payment processors—we never store your full credit or debit card details.
  • Access to personal data is restricted to authorized staff and only shared with agents on a need-to-know basis.
  • Our servers are protected by firewalls and robust electronic measures.
  • Regular security audits are performed to maintain high standards.

WhatsApp Communications

Your Consent

If you provide your mobile number during registration or checkout, you may be asked for consent to receive order updates, service notifications, and promotional offers via WhatsApp. Communications via WhatsApp are subject to the terms and privacy policies of WhatsApp, Inc.

Nature of Messages

  • Service Notifications: You may receive order confirmations, shipment updates, and delivery notifications via WhatsApp.
  • Promotional Offers: With your consent, you may receive exclusive offers, recommendations, and event invitations.
  • Customer Support: Our support team may use WhatsApp to assist with queries or resolve issues.

Data Privacy

Your mobile number and message history will be handled in accordance with our Privacy Policy. WhatsApp may collect metadata in accordance with its own privacy practices, which are beyond our control.

Opting In/Out

  • Opt-In: You can give consent during the checkout process or in your account settings.
  • Opt-Out: To stop WhatsApp messages, reply 'STOP' to any message or contact support@oxfordbookstore.com.

Note: Standard messaging rates may apply as per your mobile service provider.

Safe Shopping Tips

  • Protect your passwords: Use unique, complex passwords and never share them.
  • Always log out from shared computers.
  • Oxford Bookstore will never request personal authentication or payment details by email, WhatsApp, or phone.
  • Beware of phishing emails or messages; verify suspicious communications by contacting us directly.
  • Keep your computer updated with anti-virus and firewall protection.

Policy Updates

This privacy policy may be updated from time to time. Changes will be posted prominently on this page and are effective immediately upon posting. Please review this page regularly for updates.

Contact Us

  • For questions, concerns, or to exercise your privacy rights, contact:
    Support Office
    Apeejay Oxford Bookstores Pvt. Ltd.

  • Address: 15 Park Street, Apeejay House, Block C, 2nd Floor, Kolkata 700016, India
  • Phone: +91 93300 20986 (10:30am–8:30pm, Monday to Friday)
  • Email: support@oxfordbookstore.com

WhatsApp: +91 93300 20986 (for support and orders; opt-in required for offers)

Enjoy safe and secure shopping with Oxford Bookstore!